Refund Policy

At fam.care, we aim to provide exceptional caregiving services for your loved ones. We understand that plans can change, and we strive to provide a fair and transparent refund policy.

1. Services Refund

A partial or full refund for services may be available depending on the timing of your cancellation when you have pre-paid for appointments. We offer several refund options for pre-paid services.

2. Cancellation Windows

• 24+ Hours Notice: If you cancel or reschedule an appointment at least 24 hours in advance, you are eligible for a full refund or credit for a future session.
• Within 12-24 Hours Notice: For cancellations within 12-24 hours of the scheduled start time, a 50% refund or partial credit may be granted.
• Less Than 12 Hours Notice: Cancellations with less than 12 hours notice are non-refundable, as we have already allocated resources and compensated the caregiver for their availability.

3. Service Quality Refund

If you are dissatisfied with the quality of care provided during an appointment, please contact our support team within 24 hours of the completion of the service. We will review your case and may offer a full or partial refund or credit as a gesture of goodwill.

4. Refund Processing

Refunds are processed using the original payment method and within 5-10 business days of the refund approval. Transaction fees may not be refundable depending on the payment processor's terms.

5. Promotional Services

Discounted or promotional services are non-refundable unless otherwise specified in the promotion's terms and conditions.

6. Dispute Resolution

In the event of a payment dispute, we encourage you to contact us directly at billing@fam.care to resolve the issue before initiating a chargeback.

7. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at support@fam.care.