Refund PolicyRefund Policy

At FamCare, we aim to provide exceptional caregiving services for your loved ones. We understand that plans can change, and we strive to provide a fair and transparent refund policy.

1. Services Refund

A partial or full refund for services may be available depending on the timing of your cancellation when you have pre-paid for appointments. We offer several refund options for pre-paid services.

2. Cancellation Windows

Scheduled Bookings

• 4+ Hours Notice: If you cancel a confirmed Session at least four (4) hours before its scheduled start time, no cancellation charges apply and you are eligible for a full refund or credit for a future Session.
• Less Than 4 Hours Notice: Cancellations made less than four (4) hours before the scheduled start time may attract cancellation charges, up to the full Session fee, as resources have already been allocated and the caregiver has been assigned.
• No-Show: If you are not available when the Session is due to begin, the booking is treated as a late cancellation and the same charges may apply.

Instant Bookings

• Cancellation After Confirmation: You may cancel an instant booking at any time; however, as an instant booking begins within four (4) hours of confirmation, cancellation charges may apply, since the caregiver may already be on the way and resources may have been utilised.

Cancellations by FamCare

If FamCare cancels a confirmed booking (for example due to caregiver unavailability, safety concerns, or operational issues), you will receive a full refund of the fees paid for that Session, unless the cancellation results from your own conduct or a breach of our Terms of Use.

Exceptional Circumstances

Genuine medical emergencies and other exceptional situations may be reviewed on a case-by-case basis. Any refund or credit in such cases is at FamCare’s sole discretion.

3. Service Quality Refund

If you are dissatisfied with the quality of care provided during an appointment, please contact our support team within 24 hours of the completion of the service. We will review your case and may offer a full or partial refund or credit as a gesture of goodwill.

4. Refund Processing

Refunds are processed using the original payment method and within 5-10 business days of the refund approval. FamCare is not liable for any transaction fees or charges imposed by banks or payment service providers in connection with processing a refund.

5. Promotional Services

Discounted or promotional services are non-refundable unless otherwise specified in the promotion’s terms and conditions.

6. Dispute Resolution

In the event of a payment dispute, we encourage you to contact us directly at support@famcare.co.in to resolve the issue before initiating a chargeback.

7. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at support@famcare.co.in.